Lowongan Kerja : Technical Representative
Perusahaan : Caterpillar
Deskripsi Pekerjaan : Career Area: Marketing / Sales / Product Support
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When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
To consult on product problem management within the mining industry in Indonesia. Represent Caterpillar to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements, the incumbent has a direct bottom line impact on Caterpillar and dealer financial results. This is generally the second level technical service assignment and represents a shift from learning and assisting to fully contributing in assignments that are broader, more complex and challenging in nature.
Job Duties/Responsibilities may include, but are not limited to:
The incumbent hones skills on administering company goodwill and warranty processes and settlements and will work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
To works with dealers in managing Product Improvement Programs cost effectively and within designated timeframes. Providing a strategic focus and leading initiatives to effectively contain product issues.
Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages.
A more senior representative and the supervisor/manager typically direct and leads the work
Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.
Work with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts.
Bachelor’s degree in Engineering filed or significant technical experience with Caterpillar mining products.
3+ years of technical support or service engineer experience.
Top Candidates will also have:
Understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization.
Able to apply those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc
Incumbents learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.
Abilities to improve problem, solve techniques, buildi business skill.
Enhancing use of Caterpillar systems and developing leadership basics.
Incumbents must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.
Strong developing communication and people relationship.
Strong communication in English
Working Hours: Monday – Friday 07:30 am. – 04:30 pm.
Work location: Indonesia.
Caterpillar is an Equal Opportunity Employer (EEO).
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Perkiraan Gaji :
Lokasi : Indonesia
Tanggal : Thu, 23 Dec 2021 05:15:29 GMT