Lowongan Kerja : Customer Service Specialist

Perusahaan : Danfoss

Deskripsi Pekerjaan : Job Description

Danfoss is looking for a Customer Service Specialist with passion for delivering a positive customer experience and a “Can Do” attitude. The incumbent must be a service-oriented person with excellent communication skills and interest in working across countries, teams with purpose of securing efficiency in our customer service teams and delivering a best-in-class customer experience. With strong connections and trust across teams, the incumbent is expected to understand the needs of our customer service team.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Understand, Inbound calls from customers with various questions and inquiries about Danfoss’s products and services.
  • Partnering with customers in conversation over phone or email to determine what products they need and when.
  • Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
  • Order Processing, Delivery / Warehouse Coordination, Order Management and After Sales Process
  • Establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned
  • Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
  • Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.

Background & Skills

The ideal candidate possesses these skills.

Minimum 2+ Years Work Experience with 1+ years Call Center Experience Preferred

Knowledgeable in Refrigeration and Air conditioning products

Extreme attention to detail & Ability to Multitask

Order Process Knowledge, Escalation Process Knowledge

Professional Communication both Written & Verbal

Relationship Building Skills with Customer Focus

Ability to accept and grow from Constructive Feedback

SAP Experience Preferred

Microsoft Office Knowledge Basic Required

Sales Force Experience Preferred – ability to learn

Exceptional Phone, Email and Customer Communication Skills

Problem Solving Techniques and Implementation skills

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

Perkiraan Gaji :

Lokasi : Jakarta

Tanggal : Fri, 11 Mar 2022 05:36:23 GMT

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