Lowongan Kerja : Special Project Associate

Perusahaan : Gojek

Deskripsi Pekerjaan : About the Role

As our Special Project Associate, you’ll take the wheel in identifying our customers and driver partners’ various pain points in efforts to improve their experiences using our 2 Wheel and 4 Wheel Transport products and to drive product improvements for the team. An integral player within the Service Excellence team, and a constant collaborator with the Transport Product, Drive Trust & Safety, and the larger CARE team, you’ll help craft a strategic plan to improve the team’s efficiency and business processes moving forward and work to reduce transport defect rates. Your work will ensure that our customers and driver partners get the attention, experience, and opportunities they deserve while getting to see this impact in their everyday lives.

What You Will Do

  • Monitor Transport & Logistic Product defect rates & provide insights/proposals to the Transport & Logistic Product team to reduce these rates
  • Engage with the Driver Trust & Safety, Life-Cycle, and Experience teams to work on initiatives to reduce defect rates caused by drivers
  • Be the contact person for the CARE team, providing updates for new initiatives within the Transport & Logistic products
  • Work with CareTech team to build Transport and Logistic ticket automation

What You Will Need

  • A Bachelor’s degree with at least 3 years of experience in the process or product improvement area
  • Experience managing projects / initiatives related to process and operations
  • Strong analytical and problem solving skills
  • Strong interpersonal & communication abilities
  • Fluent in English (written & spoken)

About the Team

The Service Excellence team is a group of passionate and energetic people that strive to provide world-class customer service to Gojek’s customers, driver partners, and merchant partners alike. In collaboration with the larger CARE team, we take the time to understand our users’ pain points and concerns with using our services, as well as our existing issue resolution processes, and constantly work to enhance these metrics to achieve our key results and improve customer satisfaction. We have a shared sense of urgency for making such process improvements, because these improvements leave a company-wide benefit and ensure our users are well tended to and looked out for.

Our team takes a lot of pride in what we do, because we understand that the kind of service we provide to our users plays a big part in their experiences using our platform. Work from home hasn’t been the easiest for some of us, so we’ve been sharing our favorite ways to prioritize a better work-life balance more than ever before. When we aren’t talking about work, our team bonds over our shared love for all kinds of tea, as well as the latest entertaining movies and TV shows to watch and unwind.

About Us

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It’s also the only Southeast Asian startup to be part of Fortune’s list of ‘Companies That Changed The World.’

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.

As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates – in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.

Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.

Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Perkiraan Gaji :

Lokasi : Jakarta

Tanggal : Sat, 18 Dec 2021 05:15:22 GMT

Kirim Lamaran!