Lowongan Kerja : Customer Service Team Leader (Surabaya & Semarang)
Perusahaan : Maersk
Deskripsi Pekerjaan : At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world.
At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.
- Responsible for all Customer Service activities assigned in Ocean and Logistics & Services (LnS) under the scope of Single Carrier Indonesia at Surabaya and Semarang
- Manage and support the team at Surabaya & Semarang and drives their performance including the Customer Experience delivery
- Be the senior representative of Maersk “Customer Experience” for customers in Central Java and Eastern Java and build strong relationship with them
➢ Monitor all activities handled in association with Ocean and LnS (Trucking, Customs Clearance, & Booking Service) within the scope of Single Carrier ensuring it’s performed as per standard operation process
➢ Own the customer experience by ensuring end-to-end shipment (Ocean, Trucking, Customs Clearance and Booking Services) is performed within customer requirement
➢ Monitor performance; drives continues improvement of process performance; and recommend solutions to improve processes flow in order to achieve more efficient and/or cost saving processes
➢ Actively support/contribute to global or local initiatives/projects and shared view to management
➢ Drives commercial intelligence and customer centricity mindset within own team
➢ Develop a professional and Customer-Centric team through role modelling, leadership and coachings
➢ Attend regular or ad-hoc joint sales calls with Sales team to create stickiness with customers, build stronger customer relationship, understand customers’ business better and identify new business opportunities
We are looking for
- Strong working experience as Customer Service in the fields of logistics (handling trucking and customs clearance) and Ocean Freight
- With experience in people management/team leadership
- Good communication skills
- Good stakeholder management skills
- High initiative and good in process improvement
For more information please contact:
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information: https://www.maersk.com All the way.
Perkiraan Gaji :
Lokasi : Semarang, Jawa Tengah – Surabaya, Jawa Timur
Tanggal : Wed, 02 Feb 2022 05:10:51 GMT