Lowongan Kerja : Merchant Operations & Service Associate

Perusahaan : PT Aliansi Teknologi Indonesia

Deskripsi Pekerjaan : Responsibilities :

  • Perform day to day merchant service support including request, escalation follow-ups, ad hoc services, and service


  • Managing merchant relationships
  • Making day to day decision related to merchant services operations.
  • Build and roll-out best practices for in-store operations and defining service level agreements

for vendors.

  • Work cross-functionally with our internal teams to make sure merchants have the best possible


  • Collect and synthesize merchant feedback to influence the improvement of existing products

and processes.

  • Strategize to improve merchant activity and performance
  • Able to build a strong rapport with high level executives
  • Able to track and compile data at will
  • Review performance of vendor
  • Represent our company’s moral and ethical standards and be expected to conduct yourself in a

professional and courteous manner to merchants and co-workers

Qualifications :

  • 2+ years of work experience in account management / operations support / customer services
  • Undergraduate degree from top universities, graduate degree is preferred
  • Self driven to identify potential problems and proactively develop solutions
  • Proven ability to work in a fast paced and quickly growing start-up environments
  • Strong account management skills
  • Relationship management or account management/services experience a plus
  • A great attitude, open minded, and eagerness to learn and willingness to take initiative.
  • Technologically savvy; comfortable with Trello, Zendesk, Microsoft Office etc
  • Clear, honest, and open communication style, with demonstrated ability to balance competing

or conflicting demands to drive the right business outcomes.

  • Languages: English at a high level both verbal and written

Perkiraan Gaji :

Lokasi : Indonesia

Tanggal : Sun, 19 Dec 2021 05:18:20 GMT

Kirim Lamaran!