Lowongan Kerja : Head of Customer Excellence

Perusahaan : PT Talent Fit Indonesia

Deskripsi Pekerjaan : Persyaratan

  • Bachelor or Master’s Degree in Engineering, Communication, Business or any related field
  • A minimum of 12 years experience in startup, customer service, data science, sales, or management consulting
  • Excellent understanding of eCommerce business and its dynamics
  • Excellent Indonesian language (written and speaking skills) in business-related topics,
  • avoiding any grammatical error.
  • Excellent written communication in a professional manner
  • Excellent communication and interpersonal skills to collaborate with other teams
  • Strong analytical skills and reporting
  • Strong leadership skills for managing teams
  • Proficient in using Ms. Excel, Ms. Power Point, SQL, and CRM tools

Tanggung Jawab

  • Manage a team consisting of mix between outsourcing customer service and internal
  • In charge of monitoring customer service performance and quality.
  • Developing strategy and improve the performance of customer service
  • Lead the team on how to maintain good relationship with customers.
  • Collaborate with internal and external stakeholders
  • Give insights by translating voice of customers

Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

Tentang Perusahaan

Perkiraan Gaji :

Lokasi : Jakarta Selatan

Tanggal : Thu, 16 Dec 2021 23:20:10 GMT

Kirim Lamaran!