Lowongan Kerja : CRM Associate (Customer Life Cycle)
Perusahaan : Ruangguru
Deskripsi Pekerjaan : Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.
- Initiate & establish user journey workflow, from data acquisition, segmentation, treatment by CRM channels until assignment to telesales agents.
- Develop CRM initiatives and analysis to increase user engagement, conversion and retention.
- Collaborate with different stakeholders to identify the business problems, understand project requirements, define the project use cases and project scope in terms of CRM perspectives.
- Liaise with tech and data team for any improvement projects or ticketing requests
- Perform contact leads segmentation via CRM tools.
- Experimentation for contact campaign optimization
- Handle daily CRM operations
- Having good logical thinking and high interest in data and user journey improvement
- Able to work with multiple teams
- Experience in sales and marketing channels is a plus point
- Having direct hands on experience on CRM tools like Hubspot, Salesforce, MoEngage, etc is advantageous
- Having skill on SQL is advantageous.
Perkiraan Gaji :
Lokasi : Jakarta
Tanggal : Mon, 10 Jan 2022 02:50:54 GMT