Lowongan Kerja : Service Engineer

Perusahaan : Schneider Electric

Deskripsi Pekerjaan : Overall Purpose of the Job:

To maintain and develop end user satisfaction with regards to introduction, implementation, maintenance and support demand order of systems designed and installed by PT. Schneider Electric System Indonesia. A service Field Engineer who has the assigned product line / type as a priority – immediate responder. To ensure comprehensive understanding of the product and system install base. Acts as a primary front-line element in the customer relationship requiring high level of direct customer facing interactions.

Responsibilities:

Field leadership of the assigned product line / type at assigned customers.

Acts as principal engineer role as customer contact and/or interface with Company organization

Responsibility for all assigned products at customer site through product life cycle

To manage software support, preventative maintenance, modifications and enhancements, routine servicing, warranty work and emergency responses.

Interacts directly with customers to address and resolve product/service concerns.

To regularly visit clients for a contract / system health check and conduct operational / performance related reviews

Responsible for managing of assigned product line / type and improving customer satisfaction throughout a case management and One Front Door (customer care) Program with the goal of growing the business

Manages all data required to understand service business quality process within assigned region / product set and seeks to drive continuous improvements.

In conjunction with Regional Service Organization, implements regional service strategy for meeting customer needs and company goals and objectives

Active contributor for driving activities and developing procedures and policy to improve the quality of the service organization.

Works closely with peers to align efforts and ensure consistency across all regions in regard to process.

Qualifications

Qualifications/Training/Experience/Technical Ability)

  • 5+ years’ experience gained in automation engineer / 3+ years’ experience for field service.
  • Experience in DCS, PES, PLC, ESD, Wonderware and other automation knowledge
  • Proven experience to successfully interact with customer’s in regard to performance issues Ability to work well under pressure, manage time and multi-task
  • Self-motivated and able to work both independently and within a team
  • Ready for traveling to site and meet the site medical requirement
  • Experienced in use of SAP and MS Office product suite
  • Jakarta based

Perkiraan Gaji :

Lokasi : Jakarta

Tanggal : Sat, 12 Mar 2022 05:38:31 GMT

Kirim Lamaran!