Lowongan Kerja : Customer Success Lead
Perusahaan : Shipper
Deskripsi Pekerjaan : Description
What Is Shipper
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India. As a Product/CRM Consultant Business Operations, you will be expected to manage the platform that sales, retail, account management, and marketing teams use as the CRM. You will be in charge of the technology to improve sales activities within Shipper. You will also be expected to come up with ideas of how to improve our business processes using technology. The support given will vary from simple to complex process improvements, operational executions, and project management.
Why Join Shipper
An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation
Role:
The Customer Success Engagement is responsible for establishing and maintaining customer relationship who uses our OCMS service. This Position will be leading a team of 3 to 8 teams who are responsible for proactively reaching out and gathering feedback from active customers, resolving or moderating issues with other relevant departments, and converting inactive users to active ones.
What Will You Do
- You will be managing teams of 3-8 People
- Ensure smooth and efficient onboarding process after client registration phase
- Act as the first point of contact from clients for any issues or request
- Interact with clients through calls, WhatsApp, and tickets
- Have thorough knowledge of the product features to be able to identify pain points and issues
- Gather issue, identify issue root cause, and coordinate with respective team for resolution
- Able to solve basic issues and communicate well with clients
- Ensure registered client stays active in the platform by proactively engaging and maintaining the relationship
What Are The Requirements.:
- Bachelor’s degree in any Major, or have previous experience in Customer Success/Account Management/Customer Experience are welcome to apply
- Have experience at least 2-4 years to lead a team of 3-5 people above
- Having an interest in Tech and Logistic Industry, user service experience to serve the customer
- Self-starter, attention to detail, and eagerness to learn
- Ability to work in a face-paced environment, multitasking & prioritizing,
- Intermediate English level would be a plus
- Excellent communication (especially handling activation and retention) and active listening skills
- Have excellent critical thinking and basic data analysis
Perkiraan Gaji :
Lokasi : Jakarta
Tanggal : Tue, 01 Feb 2022 02:43:18 GMT
Kirim Lamaran!