Lowongan Kerja : Customer Success – Training Executive
Perusahaan : Shipper
Deskripsi Pekerjaan : Description
What Is Shipper
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India. As a Product/CRM Consultant Business Operations, you will be expected to manage the platform that sales, retail, account management, and marketing teams use as the CRM. You will be in charge of the technology to improve sales activities within Shipper. You will also be expected to come up with ideas of how to improve our business processes using technology. The support given will vary from simple to complex process improvements, operational executions, and project management.
Why Join Shipper
An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation
Role:
The Customer Success Training Executive is responsible for training the registered users of the Omnichannel Management System (OCMS). He/she needs to be able to learn quickly and able to convey and train clearly to participants. Most of the training will be held online, so clarity of speech and a clear tone of voice is preferable.
Training executive also needs to be able to compile and synthesize issues from the sessions, summarize, and escalate any issues to relevant departments.
What Will You Do
- Have thorough knowledge of the product features to be able to answer issues that occurred during training sessions
- Create and improve training materials for Shipper OCMS
- Iterate on training sessions methodology to ensure training is done effectively
- Gain feedback from clients and convey it to Product & OCMS Service Owner Team
- Able to train clients in one on one or class session
What Are The Requirements.:
- Bachelor’s degree in any Major, or have
- Minimum 1- 2 experiences in Customer / Product / Merchant Trainer
- Having an interest in Tech and Logistic Industry, user service experience to serve the customer
- Self-starter, attention to detail, and eagerness to learn
- Ability to work in a face-paced environment, multitasking & prioritizing,
- Intermediate English level would be a plus
- Excellent communication Skill especially in Training and Engagement with Client
- Have excellent critical thinking and basic data analysis
Perkiraan Gaji :
Lokasi : Jakarta
Tanggal : Wed, 02 Feb 2022 05:10:51 GMT
Kirim Lamaran!